Exchange Policy:

We offer exchanges for items of the same value or a different size or color of the same product, subject to availability.

Exchange Process:

• Initiate an Exchange: Contact our customer support team via [phone number/email/live chat] within [Number] days of receiving your order. Provide your order number and the details of the item you wish to exchange for.

• Exchange Authorization: Our team will check the availability of the requested item and provide you with an Exchange Authorization (EA) number and instructions.

• Return the Original Item: Follow the same packaging and shipping instructions for returns.

• Shipment of the Exchange Item: Once we receive your returned item and it passes inspection, we will ship the exchange item to you. You may be required to pay the difference in price if the exchange item is of higher value or receive a partial refund if the exchange item is of lower value. You may also be charged for shipping the new item.

Refunds:

• Refunds will be processed using the original payment method used for the purchase.

• Refunds may take [Number] business days to appear on your account, depending on your bank or payment provider.

• Shipping costs are non-refundable unless the return is due to an error we made.

Important Notes:

• GetzoLifestyle reserves the right to refuse returns or exchanges that do not meet our policy requirements.

• We are not responsible for items lost or damaged during return shipping.

• Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately.

Contact Us:

For any questions or concerns regarding our cancellation, return, or exchange policy, don't hesitate to get in touch with our customer support team:

• Phone: [Phone Number]

• Email: [Email Address]

Thank you for shopping with GetzoLifestyle! We appreciate your business and strive to provide the best possible service.