Your Cart

GetzoLifestyle: Your Satisfaction, Our Priority - Cancellation, Returns, and Exchanges

At GetzoLifestyle, we strive to provide a seamless and enjoyable shopping experience. We understand that sometimes, things don't go as planned, and you may need to cancel an order, return a product, or exchange it for something else. This page outlines our policies to ensure a smooth process for you.

Cancellation Policy:

  • Before Shipment: If your order has not yet been shipped, you can cancel it free of charge. To cancel, contact our customer support team immediately via [phone number/email/live chat]. Provide your order number and reason for cancellation.

  • After Shipment: Once your order has been shipped, it cannot be cancelled. To initiate a return, you must follow our return policy.

Return Policy:

We want you to be delighted with your purchase. If you're not, we offer a hassle-free return policy within [Number] days of receiving your order.  

Eligibility for Returns:

  • Items must be original and unused, with all tags and packaging intact.

  • Proof of purchase (order number or receipt) is required.

Return Process:

  • Initiate a Return: Contact our customer support team via [phone number/email] within [Number] days of receiving your order. Provide your order number and reason for return.

  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on returning your item(s). 

  • Package Your Return: Securely package the item(s) in their original packaging, including all accessories and tags. Write the RA number clearly on the package.

  • Ship Your Return: Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service.  

Inspection and Refund: Once we receive your returned item(s), our team will inspect them. If the return is approved, we will process your refund within [Number] business days using your original payment method.